11j Terms & Conditions — Your Legal Agreement with the 11j Platform

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context clearly requires otherwise:

• "11j", "the Platform", "we", "us", or "our" refers to the 11j online gaming platform operated at 11j.onl and all associated services, products, features, and communications.
• "User", "you", or "your" refers to any individual who accesses, registers on, or uses the 11j platform in any capacity.
• "Account" refers to the registered user account created on 11j, through which gaming services are accessed and financial transactions are conducted.
• "Real Money Balance" refers to funds deposited by the User that are available for wagering and withdrawal, denominated in PKR.
• "Bonus Funds" refers to promotional credits awarded by 11j that are subject to specific wagering requirements before withdrawal is permitted.
• "Gaming Services" refers to all sports betting, live casino, slot games, and any other wagering or gaming products offered through the 11j platform.
• "PKR" refers to Pakistani Rupees, the sole currency in which all 11j account balances, transactions, and winnings are denominated.
• "Responsible Gaming Tools" refers to deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion features available through the 11j account dashboard.

These Terms & Conditions constitute a binding legal agreement between you and 11j. By completing the 11j registration process, by logging in to an existing 11j account, or by using any Gaming Service offered on the 11j platform, you conclusively accept these Terms & Conditions in full.

If you are accessing the 11j platform on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms & Conditions, and that your acceptance of these terms constitutes their acceptance. These Terms & Conditions apply to all forms of access to 11j, including access via desktop browser, mobile browser, and any future dedicated application.

11j reserves the right to amend these Terms & Conditions at any time. Amended terms will be published on the 11j platform with an updated effective date. Continued use of the 11j platform following the publication of amended terms constitutes your acceptance of the amended Terms & Conditions.

Access to the 11j platform and all Gaming Services is strictly restricted to individuals who are at least 21 years of age. This age restriction is absolute and non-negotiable. 11j employs age verification procedures at the point of registration and reserves the right to request documentary evidence of age — including a valid CNIC (Computerised National Identity Card) or equivalent government-issued identification — at any stage of the account lifecycle.

Any account found to be registered by or operated on behalf of a person under the age of 21 will be immediately and permanently closed. Any funds held in such an account will be handled in accordance with applicable legal requirements. 11j expressly prohibits minors from using the platform under any circumstances.

To register for a 11j account, you must:

• Be at least 21 years of age at the time of registration.
• Provide accurate, complete, and truthful personal information during the registration process, including your full legal name, date of birth, Pakistani mobile number, and a valid email address.
• Not currently hold, or have ever held, another 11j account (including accounts that have been closed, suspended, or self-excluded).
• Not be subject to a self-exclusion order or gambling restriction applicable to the 11j platform.
• Accept these Terms & Conditions, the 11j Privacy Policy, and the 11j Responsible Gaming Policy in full.

11j operates a Know Your Customer (KYC) verification process. All accounts must be fully verified before withdrawals can be processed. KYC verification requires submission of a valid government-issued identification document. 11j may also request proof of address and proof of payment method ownership. Failure to complete KYC verification within the timeframe specified by 11j may result in account restrictions.

You are solely and entirely responsible for maintaining the confidentiality and security of your 11j account credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any other person. All activity that occurs through your 11j account — whether or not authorised by you — is your responsibility.

You must notify 11j immediately upon becoming aware of any unauthorised access to your account or any security breach. 11j will never contact you to request your password. Any communication purporting to be from 11j that requests your password should be treated as fraudulent and reported to 11j support.

You must ensure that all personal information held on your 11j account is accurate and up to date at all times. If any of your registered information changes — particularly your mobile number or bank account details — you must update your 11j account accordingly. 11j accepts no liability for losses arising from inaccurate account information.

Each individual is permitted to hold only one 11j account at any time. Registering or operating multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms & Conditions. 11j uses technical and manual processes to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts will be closed and any balances may be forfeited.

11j accepts deposits in Pakistani Rupees (PKR) via the following payment methods: JazzCash, EasyPaisa, HBL internet banking, UBL, and Meezan Bank. All deposits must be made from payment accounts held in the registered account holder's own name. Third-party deposits — that is, deposits made from accounts belonging to another person — are prohibited.

• The minimum deposit on 11j is Rs 500. Maximum deposit limits may apply and will be communicated at the point of deposit.
• JazzCash and EasyPaisa deposits are credited to your 11j balance instantly upon successful processing.
• Bank transfer deposits (HBL, UBL, Meezan Bank) are subject to standard banking processing times and are typically credited within one business day.
• 11j does not charge deposit fees. However, your payment provider may apply their own transaction fees — please check with your provider before depositing.
• All deposits are subject to 11j's anti-money laundering (AML) checks. 11j reserves the right to request source of funds documentation in relation to any deposit.

Withdrawal requests on 11j may only be made to payment accounts held in the registered account holder's own name and registered to the same identity documents used to verify the 11j account. Withdrawal requests to third-party accounts will not be processed.

• The minimum withdrawal amount on 11j is Rs 1,000.
• Withdrawals are processed within 24 hours for fully verified accounts. Additional verification checks may extend this timeframe.
• 11j reserves the right to perform security and compliance checks before processing any withdrawal request. This may include requesting additional identification documents.
• Only real-money balance (funds deposited by the user, minus any applicable wagering) is eligible for withdrawal. Bonus funds that have not met wagering requirements cannot be withdrawn.
• 11j does not charge withdrawal fees. Third-party provider fees are outside 11j's control.

All bonuses, free spins, cashback offers, and promotional credits offered by 11j are subject to the specific terms and conditions of each individual promotion, which are published on the 11j Current Offers page. The following general principles apply to all 11j promotional offers unless an individual promotion's terms state otherwise:

• Bonuses are available to eligible players only. Eligibility criteria vary by promotion and will be stated in the individual promotion's terms.
• Bonus funds and associated winnings are subject to wagering requirements before they become eligible for withdrawal. The applicable wagering multiplier will be stated in the individual promotion's terms.
• 11j may impose game contribution weightings on wagering requirements — not all games may contribute equally to bonus wagering. Applicable contribution rates are set out in the relevant promotion's terms.
• Bonus abuse — including creating multiple accounts to claim the same promotion, exploiting system errors, or coordinating with other players to manipulate bonus outcomes — is strictly prohibited and will result in immediate account closure and forfeiture of balances.
• 11j reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice where there are grounds to believe the offer is being abused or where technical or operational issues require it.

All sports bets placed on 11j are subject to the specific sporting rules applicable to the relevant event, as published by 11j at the time of market creation. All casino games — including live dealer games and RNG (random number generator) games — operate according to the individual game rules displayed within the game interface. In the event of any discrepancy between game interface rules and these Terms & Conditions, the game interface rules will prevail with respect to the specific game outcome, and these Terms & Conditions will prevail in all other respects.

• 11j reserves the right to void any bet placed as a result of a technical error, system malfunction, or human error in odds or market pricing.
• Bets placed after an event has concluded — whether as a result of system error or deliberate exploitation — will be voided, and any associated winnings will not be paid.
• 11j reserves the right to limit or restrict any player's maximum bet stake at its sole discretion, without providing a reason.
• In the event of a dispute relating to a bet outcome, 11j's records of all transactions and outcomes shall be the authoritative reference, unless a material error in those records is demonstrated.
• All live casino game results are determined by the live studio feed. In the event of a disconnection during a live casino game, the outcome of that round as recorded by the studio system shall be final.

11j is committed to promoting responsible gaming across all aspects of the platform. We recognise that for a small proportion of users, gaming can become problematic, and we take our responsibility to support those users seriously. The following responsible gaming tools are available to all registered 11j users:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Once set, limits take effect immediately. Increases to deposit limits are subject to a 24-hour cooling-off period.
• Loss Limits: Set a maximum net loss threshold per day, week, or month. Once the limit is reached, further wagering is suspended until the limit period resets.
• Session Time Limits: Set a maximum duration for each gaming session. An alert will be displayed when the limit is approaching, and the session will end when the limit is reached.
• Cooling-Off Period: Temporarily suspend access to 11j gaming services for a defined period (minimum 24 hours, up to 180 days). During a cooling-off period, the account remains accessible for review of history and processing of pending withdrawals only.
• Self-Exclusion: Permanently or indefinitely close your 11j account for gaming purposes. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. For details, see our Responsible Gaming page.

11j reserves the right to impose responsible gaming restrictions on any account at its sole discretion, without requiring the user's consent, where there are reasonable grounds to believe that continued gaming may be harmful to that user.

The following conduct is expressly prohibited on the 11j platform and will result in immediate account suspension, permanent closure, and forfeiture of balances where applicable:

• Registering for or using the platform while under the age of 21.
• Registering more than one account on 11j, or assisting another person in creating a duplicate account.
• Providing false, misleading, or fraudulent personal information at any stage of registration or verification.
• Using the platform for any money laundering, fraud, or other financial crime.
• Exploiting software errors, glitches, or system vulnerabilities for financial gain.
• Using automated betting systems, bots, or scripts to interact with the 11j platform.
• Colluding with other players to manipulate game outcomes or exploit promotional offers.
• Making deposits from payment accounts not registered in your own name.
• Attempting to hack, disrupt, or gain unauthorised access to any part of the 11j platform or infrastructure.

All content on the 11j platform — including but not limited to text, graphics, logos, game interfaces, software, data, and audiovisual content — is owned by or licensed to 11j and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the 11j platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any 11j content without prior written authorisation from 11j.

To the fullest extent permitted by applicable law, 11j shall not be liable to you for any indirect, incidental, special, consequential, or punitive losses arising out of or in connection with your use of the 11j platform, including but not limited to: loss of profits, loss of data, loss of gaming opportunities arising from platform downtime or technical failures, or any financial losses resulting from your gaming activity.

11j does not guarantee that the platform will be available at all times, free of technical errors, or compatible with all devices and operating systems. 11j will use reasonable commercial efforts to maintain platform availability and to resolve technical issues promptly, but accepts no liability for losses arising from interruptions to service.

Nothing in these Terms & Conditions shall limit or exclude 11j's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

11j reserves the right to suspend or permanently close any user account at its sole discretion, with or without prior notice, for any breach of these Terms & Conditions or for any other reason that 11j considers sufficient, including — but not limited to — the conduct described in Section 10 (Prohibited Conduct) above. Upon termination for breach, 11j may retain any balance held in the account in satisfaction of any financial claim arising from the breach.

You may close your 11j account at any time by contacting 11j support. Upon voluntary closure, any real-money balance will be withdrawn to your registered payment method following completion of standard verification procedures. Any unwagered bonus funds will be forfeited upon voluntary account closure.

11j reserves the right to amend, update, or replace these Terms & Conditions at any time. Any material changes to the Terms & Conditions will be communicated to registered users via the email address or mobile number registered on their 11j account, and the updated terms will be published on the 11j platform with a revised effective date. Your continued use of the 11j platform following the publication of updated Terms & Conditions constitutes your acceptance of those updated terms. If you do not accept the updated terms, you must close your account in accordance with Section 13.

These Terms & Conditions shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which 11j is licensed to operate. Any dispute arising between you and 11j in connection with these Terms & Conditions or your use of the 11j platform shall be referred in the first instance to 11j's internal dispute resolution process. If a dispute cannot be resolved through the internal process, it may be escalated to the applicable licensing authority's dispute resolution mechanism.

For the avoidance of doubt, by accepting these Terms & Conditions you agree that 11j's records of all transactions, bet outcomes, game results, and account activity shall constitute prima facie evidence in any dispute, subject to demonstrated material error.

If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint regarding your 11j account or any aspect of the platform, please contact the 11j support team. Our support team is available 24 hours a day, seven days a week. Contact details are as follows:

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page, where you will find detailed guidance and access to account management tools.